Refund policy

 

RETURNS

Reworked Pieces:

Please note that due to using pre-consumer waste which generates unique

products we cannot offer refunds on reworked pieces, therefore please take care

when selecting your purchase. Exchanges in sizes can be made, however if 14

days have gone by since your purchase, unfortunately we can’t offer you an

exchange.

To be eligible for an exchange, your item must be unused and in the same

condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

- Gift cards

- Downloadable software products

- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not

due to our error

- Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify

you that we have received your returned item. We will also notify you of the

approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will

automatically be applied to your credit card or original method of payment, within

a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund

is officially posted.

Next contact your bank. There is often some processing time before a refund is

posted.

If you’ve done all of this and you still have not received your refund yet, please

contact us at studio.lueder@gmail.com

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be

refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it

for the same item, send us an email at studio.lueder@gmail.com and send your

item to: 

LUEDER Ltd.

D&J Simons and Sons

130-150 Hackney Road 

Studio HR-3-10

3RD Floor 

E27QS